General information
Please find below some general information about VoIPIT services. For any further details, please do not hesitate to contact us.
Emergency call location
VoIPIT's telephony network supports placing calls towards the emergency number 112. Please note that emergency services can not automatically determine the geographical location of the device being used, as a consequence of the mobility offered by VoIP technology. The caller will need to provide their address verbally to the emergency services operator.
In cases that require location services, the emergency services may request us to provide them your device's address, as it is defined in your contract. For this reason it is mandatory, when changing the address at which your telephony equipment is located, to notify VoIPIT as soon as possible. This corresponds to paragraph 14.2 of your telephony contract.
Valid means of notification are:
- e-mail at suport@voipit.ro;
- phone call to 0370509509;
- registered mail sent to str. Nicolae Bălcescu nr. 6, oraș Titu, județ Dâmbovița.
Sample telephony contract
All our service packages are tailored to fit our customer's profiles. Consequently, no two contracts are identical, however you may find a sample telephony contract at the link below.
International rate-card
International calls placed through the VoIPIT network are billed according to destination country. You can find at the link below our current rate-card for international calls. Please note these prices depend on multiple factors and can change without notice.
Music on hold
Our telephony system uses a couple of songs for the music on hold feature. These songs are provided freely by the producer, using a Creative Commons Share Alike License. Basically, the producer does not have any financial requests for using his songs, even in a commercial environment.
UPFR notified some of our partners to purchase a license (as a collective compensation) for using the songs in our software.
We inform you that UPFR has no right to ask you for that fee, as VoIPIT has a valid license for using the songs mentioned above.
And, because you should not take our work for that, please find below the response from the Romanian Office for Author's Rights, describing this issue.
